Exhibit 1: Social media

Reporters for The Citizens' Voice have embraced social media tools to report news, and the medium became an invaluable resource as the river began to rise. The newspaper's primary account, @CitizensVoice, tweeted more than 300 updates over the course of the flood. Some residents relied on the newspaper's vital social media presence, and lauded reporters for answering questions and being first with new information. Click the images below to see examples.

Exhibit 2: Information central

In addition to the newspaper's social media efforts, the community came to rely upon citizensvoice.com for constant updates. Reporters in the field and editors taking refuge at a hotel outside the evacuation area updated the homepage countless times. Often, the newspaper transformed articles into live blogs with the latest news on top. Click the links below to visit the website and read the stories.

Website landing page with comprehensive collection of stories

STORY: Levee system holding but incredibly stressed

STORY: Flood devastates NEPA; thousands displaced

STORY: Raging river creates ghost towns

Exhibit 3: Broadcasting live

Citizens' Voice reporters took to the airwaves to update residents on the delicate status of the levee system and provide information on the day's events.

Exhibits 4-10: Community resource

The Citizens' Voice delivered the print edition free of charge to evacuation centers throughout Luzerne County. The newspapers provided the latest news and a special "What you need to know" section that included information on evacuation centers, road closings and recovery strategies for the roughly 75,000 evacuees and the countless affected. Click the front pages below to read the complete coverage from Sept. 9, 2011, through Sept. 14, 2011.

Supplemental: Giving back

Since the flood, The Citizens' Voice has held a concert and published a special section to help raise more than $300,000 for the Red Cross Disaster Relief Fund. Click on the front page below to read the special section that chronicles the full drama of the flood, from hesitant worry to full-fledged response and recovery.

Tweets from @CitizensVoice

RT @cvandrewstaub: The city has set up a trailer to help people register with FEMA for disaster relief. Takes about 10 to 15 min #luzflood 2011-09-14 18:16:42

RT @cvandrewstaub: In Brookside section of the city, there is high praise for city flood response. #luzflood 2011-09-14 18:16:10

Biden to visit hard-hit West Pittston http://ow.ly/6useD 2011-09-14 18:08:43

FEMA opens disaster recovery centers http://ow.ly/6us6c 2011-09-14 18:06:58

Flood waste lands in landfills, salvage yards http://ow.ly/6uj2a 2011-09-14 16:08:39

Flood victims seek answers from insurance providers http://ow.ly/6ud2v 2011-09-14 14:58:34

Misleading meeting ad prompts anger, frustration http://ow.ly/6u7hT 2011-09-14 13:55:17

Flood mud isn't toxic, but it's a huge mess http://ow.ly/6u4AN 2011-09-14 13:22:50

Patch town in pieces: Mocanaqua devastated by flood http://ow.ly/6u4tg 2011-09-14 13:21:53

@mhryvnak @nuclearhockey And we're covering those communities too. See today's front page (or web) for more! Thanks. 2011-09-14 13:13:01

Update: Disaster Recovery Center opening pushed to tomorrow afternoon http://ow.ly/6twqN 2011-09-13 21:30:43

RT @cvgameface: Site change for Friday's Lehman vs. Wyoming Area game. It's now at Lehman 7 Friday. 2011-09-13 20:39:23

@brettmgibbons Yes 7 p.m. Friday 2011-09-13 20:37:04

Disaster recovering center will be opening TOMORROW at LCCC, Nanticoke. #luzflood 2011-09-13 19:11:21

LuzCo declared federal disaster area. Affected residents should visit disaster relief center at LCCC in Nanticoke or http://t.co/gkd60Go 2011-09-13 19:10:34

VP Biden to tour flood-ravaged West Pittston on Friday. @CitizensVoice will have live coverage online/Twitter and a full wrap up in print. 2011-09-13 18:38:54

Business owners work to save livelihood http://ow.ly/6tlyL 2011-09-13 18:37:05

Their home destroyed, a Duryea family begins picking up the pieces http://ow.ly/6tlty 2011-09-13 18:35:58

Disaster Recover Center will open tomorrow at LCCC http://ow.ly/6tlpj 2011-09-13 18:34:54

12 charged with looting across county during flooding evacuation http://ow.ly/6ta1B 2011-09-13 15:58:51

West Nanticoke business Banko's to share story of cleanup http://ow.ly/6t9WY 2011-09-13 15:57:56

West Pittston residents say new Eighth Street bridge acted as a dam http://ow.ly/6sZ3v 2011-09-13 13:52:36

PRESIDENT DECLARES DISASTER FOR PENNSYLVANIA http://ow.ly/6sS0p 2011-09-13 12:12:00

RT @cvmikesisak: The clean up continues in West Pittston. #luzflood http://t.co/EJhd8cB 2011-09-13 04:28:33

RT @CVPatSweet: If @VP Joe Biden comes to Wilkes-Barre, he should come check out the @CitizensVoice's wall of goofy Biden photos: http:/ ... 2011-09-12 23:20:27

Levee shortens recovery time http://ow.ly/6snmJ 2011-09-12 20:56:01

Landmark diner unable to escape river's wrath http://ow.ly/6snak 2011-09-12 20:52:11

RT @jamesrmilliken: @CitizensVoice big traffic jam happening now on Franklin St bc of the false report of the market St bridge being open. 2011-09-12 20:44:43

West Pittston: 26 businesses flooded, 50 homes with other structural damage. #luzflood 2011-09-12 20:10:05

Damage estimate in West Pittston: 880 homes damaged, including 628 with basement flooding, 236 w/1st-floor damage, 16 w/2nd-floor damage. 2011-09-12 20:09:09

@cvmikesisak with Mike Buffer in West Pittston, where about 40 percent of the 4,800 residents are affected by flood damage. #luzflood 2011-09-12 20:01:41

RT @cvbobkal: Luz. Co. 911: The Market Street Bridge is NOT open yet ... several media outlets are reporting this, causing traffic problems 2011-09-12 20:00:38

Borough officials dealing with sinkholes, mine subsidence issues along streets affected by flooding. #luzflood 2011-09-12 20:00:22

Nine arrested for looting during flood evacuations http://ow.ly/6sjgx 2011-09-12 19:49:45

@GlobalScranton thanks! 2011-09-12 19:33:25

@daleculp thanks! 2011-09-12 19:33:08

Four mobile recovery centers due in NEPA http://ow.ly/6shIM 2011-09-12 19:27:10

Wyoming Area schools closed until Sept. 19 http://ow.ly/6s5Ap 2011-09-12 16:50:04

Environmental officials testing West Pittston home where woman died http://ow.ly/6s5wM 2011-09-12 16:49:10

Generosity flows through valley http://ow.ly/6rW0u 2011-09-12 15:03:40

Area farmers lose crops because of flooding, heavy rain http://ow.ly/6rVgR 2011-09-12 14:56:12

Trash piles up in flooded towns http://ow.ly/6rMCt 2011-09-12 13:19:43

Flooding prompts new call for West Pittston levee http://ow.ly/6rMbk 2011-09-12 13:14:10

Red Cross: flood emergency workers should get free tetanus booster beginning 5 p.m. today @ LuzCo Public Safety Institute, LCCC, Nanticoke 2011-09-11 19:58:15

Misinformation at core of crest confusion http://ow.ly/6r8fu 2011-09-11 14:45:30

Residents start cleanup after the flooding http://ow.ly/6r8c9 2011-09-11 14:43:49

RT @cvstevebennett: Old Forge at GAR game will be played Monday night at 7 p.m. at Wilkes-Barre Memorial Stadium. 2011-09-10 20:52:37

RT @Rebecca_Sitar: KRZ at Walmart in WB township collecting cleaning items for flood victims. Come and show support. #Luzflood #NEPAflood 2011-09-10 19:08:20

@Randy0223 Officials expressed a lot of concern earlier for Pierce St. Bridge. Now, PennDot saying its inspectors gave it the green light. 2011-09-10 19:06:49

@MushroomJones Yes. http://t.co/oVlrZwQ 2011-09-10 18:54:39

Rep. Marino stopping by the EMA to meet with county officials. #LuzFlood 2011-09-10 18:42:43

EMA preparing notes on what people will need and what resources are available for flood cleanup. #LuzFlood 2011-09-10 18:31:04

While beginning the clean-up phase, officials stress that residents MUST DOCUMENT damage. Take photos. Keep documents, receipts. #LuzFlood 2011-09-10 18:07:30

WHEN ALLOWED, officials suggest using North Cross Valley Expressway and Pierce Street and Carey Avenue bridges. #LuzFlood 2011-09-10 17:24:16

RT @CVAndrewStaub: For those returning to South Wilkes-Barre later today, the flood walls over Regent, Barney, South Franklin and Waller ... 2011-09-10 17:22:53

Levee system prevented estimated $3 BILLION in damages. -- Flood Protection Authority Director Jim Brozena #LuzFlood 2011-09-10 17:19:53

OFFICIALS: People can return to **Protected Areas** at 2:30 p.m. Others should wait for official OK. #LuzFlood 2011-09-10 17:18:13

Tunkhannock will remain in a state of emergency for up to 10 more days as river continues to recede from flood levels #LuzFlood 2011-09-10 16:30:52

RT @cvgameface: Some WVC football teams will take field today http://ow.ly/6qJVe 2011-09-10 16:24:45

Fast-moving flood surprised Shickshinny residents #LuzFlood http://ow.ly/6qJBP 2011-09-10 16:14:14

Flooding leaves behind fuel-based mess #LuzFlood http://ow.ly/6qJuH 2011-09-10 16:11:22

Authorities in Northeastern Pennsylvania say they hope to lift an evacuation order Saturday afternoon http://ow.ly/6qJg8 2011-09-10 16:01:54

@mhryvnak thanks so much. We appreciate you following our coverage and hope we were able to help get information out quickly/accurately. 2011-09-10 15:30:03

The Susquehanna as seen just now from Interstate 80 near Bloomsburg. Still high, but receding. #luzflood http://t.co/ENNS2gx 2011-09-10 15:03:41

HOW TO HELP: Local radio stations helping collect Supplies for flood victims at Walmart in Wilkes-Barre Twp. Stop by and donate. #luzflood 2011-09-10 14:29:25

Water, mud saturate West Pittston streets #luzflood http://ow.ly/6qFzL 2011-09-10 13:58:20

WBRE live cameras show river receding significantly. #luzflood 2011-09-10 13:58:16

Bird's-eye view puts devastation in perspective w/ video #luzflood http://ow.ly/6qFxr 2011-09-10 13:56:36

42.66 FEET: LEVEE PUSHED TO THE LIMIT http://ow.ly/6qFby 2011-09-10 13:42:12

...Officials have said they would consider lifting mandatory evacuation at that point. #luzflood 2011-09-10 13:17:56

FLOOD UPDATE: National Weather Service predicting river will recede to 28 feet by 8 p.m., Saturday... 2011-09-10 13:17:40

FLOOD UPDATE: Older woman found dead in West Pittston basement, unclear if connected to flood. DEP performing air quality tests. #luzflood 2011-09-09 21:48:39

@betsycurtin Looks like Pierce Street Bridge! 2011-09-09 21:16:35

FLOOD UPDATE: LEVEE SYSTEM HOLDING, BUT 'INCREDIBLY STRESSED' http://t.co/vPxQqIT 2011-09-09 21:07:29

Army Corps of Engineers about to address media. #LuzFlood 2011-09-09 20:09:23

RT @dankimbrough: Heading out for round three of flood coverage. The see my and @citizensvoice video updates, check here - http://ow.ly ... 2011-09-09 19:55:53

RT @cvstevebennett: CONFIRMED: Scranton Prep at Dallas, Saturday 1 p.m.. Game is at Lake-Lehman. Got word from Dallas AD 2011-09-09 19:46:19

Governor: Stay out of evacuated areas #LuzFlood http://ow.ly/6qfxQ 2011-09-09 19:41:29

For people asking about road closures in evacuated areas: IT'S AN EVACUATED AREA. STAY OFF THE ROADS THERE. GET OUT! #LuzFlood 2011-09-09 19:20:09

CORBETT: State not going to risk troops or troopers on people who voluntarily put themselves in harms way. GET OUT! #LuzFlood 2011-09-09 19:15:44

CORBETT: "You have a levee system that is being tested to its all-time biggest test since Agnes." #LuzFlood 2011-09-09 19:05:11

CORBETT: "As we were flying today, we saw various debris coming down and hitting bridges." Saw propane bounce off a bridge. #LuzFlood 2011-09-09 19:04:01

CORBETT: "My concern is if we have a breach, people are just not paying attention and there will be water sweeping down from Forty Fort..." 2011-09-09 19:02:59

CORBETT: Concern at Forty Fort is water trying to go UNDERNEATH the levee, creating boils hundreds of feet away. #LuzFlood 2011-09-09 19:02:04

CORBETT: This is still a dangerous situation. #LuzFlood People need to get out and stay out. 2011-09-09 18:55:32

RT @BreakingNews: Update: Pa. flood mark revised; levees in 'extreme stress' - AP http://t.co/FHB2oDM 2011-09-09 18:54:28

GOV CORBETT: County concerned about levee in Forty Fort. Get out, stay out. #luzflood 2011-09-09 18:54:15

Gov. Corbett addresses media at Luzerne County EMA. #luzflood http://t.co/eqZCDiC 2011-09-09 18:51:48

"Several hundred yards away from the dike there is some water boiling. That's not uncommon in this situation." #luzflood 2011-09-09 18:34:24

"I cannot stress unequivocally that there is no break in the dike, there is no leak in the dike, the dike is intact." #luzflood 2011-09-09 18:33:57

"It is a water boil. Water is seeping from the ground. They are bringing in heavy materials like rocks to clamp it down and prevent seepage" 2011-09-09 18:33:18

Borough of Forty Fort EMA Director Andy Tuzinski just addressed the situation at the Forty Fort soccer fields near dike. #luzflood 2011-09-09 18:32:25

WB GENERAL: Hospital fully staffed/operational and all patients are safe. Elective surgeries cancelled for Friday. #luzflood 2011-09-09 17:59:18

BREAKING: UGI shutting off gas to homes in Nescopeck Borough. #LuzFlood 2011-09-09 17:57:05

@breakingweather It's not a rumor. The NWS confirmed the gauge broke and the USGS/County EMA confirmed 42.66 foot crest at Wilkes-Barre. 2011-09-09 17:37:15

Governor Corbett arrives in NEPA to speak about flooding #luzflood http://ow.ly/6q6YC 2011-09-09 17:35:55

Flood Protection Authority Director Jim Brozena: "We are at the extreme limits of the flood control system." #LuzFlood 2011-09-09 17:33:36

EVACUATION STILL IN EFFECT. There's still a lot of water behind levees, lots of pressure. Do not return to evacuated areas. #LuzFlood 2011-09-09 17:31:19

Current river level at 40.1 feet according to officials. #LuzFlood 2011-09-09 17:30:17

The EMA has locked media out of the main room at its headquarters. Reporters working for further information on Forty Fort, etc. #LuzFlood 2011-09-09 17:28:18

Flood protection director Jim Brozena: "We saw some things on the levee that were suspect at those levels." #LuzFlood 2011-09-09 17:26:20

COMMISSIONER URBAN WARNS ALL EVACUEES TO REMAIN IN SAFE PLACE. DO NOT RETURN TO RIVER AREA. #luzflood 2011-09-09 17:08:14

FLOOD CHIEF: LEVEE SYSTEM IS UNDER "EXTREME STRESS" RIGHT NOW. 2011-09-09 17:06:44

BREAKING NEWS: LEVEE SYSTEM DESIGNED TO HOLD UP TO 41 FEET PLUS 3 FEET OF WALL FOR ADDITIONAL SAFETY. 2011-09-09 17:03:31

BREAKING NEWS: SUSQUEHANNA RIVER CRESTED THURSDAY NIGHT AT 42.66 FEET, NOT 38.83 FEET AS PREVIOUSLY THOUGHT, USGS CONFIRMS TO COUNTY. 2011-09-09 17:02:57

BREAKING NEWS: COUNTY CONFIRMS USGS HAD CREST AT 42.66 FEET 2011-09-09 17:02:19

OFFICIALS: EVACUATION ORDER IS STILL IN PLACE. DO NOT GO TO THE RIVER OR AFFECTED AREAS. #luzflood 2011-09-09 16:39:05

OFFICIAL: RIVER CRESTED AT 42.4 FEET IN WILKES-BARRE. GAUGE WAS WRONG. 2011-09-09 16:36:00

RT @cvgameface: @CitizensVoice AH-WVW maybe moved again. We're waiting on official word 2011-09-09 16:21:33

RT @cvgameface: Abington Heights at Valley West moved to 6 Sunday 2011-09-09 16:16:22

Mayor Leighton has issued mandatory evacuation order for Brookside section of Wilkes-Barre #luzflood http://ow.ly/6pUhz 2011-09-09 14:48:59

Sen Toomey with local officials on Eighth Street Bridge. #luzflood http://t.co/43OxewZ 2011-09-09 14:39:51

RT @andrewmseaman: Sens. Casey and Toomey in front of the National Guard armory in West Pittston. #NEPAflood http://t.co/v2IjxWq 2011-09-09 14:33:11

@CVAndrewStaub anything on city flooding? ?@Randy0223: @CitizensVoice Any updates on market street?? 2011-09-09 14:32:26

West Pittston armory submerged, as is much of surrounding neighborhood from Susquehanna Avenue to 2nd Street. #luzflood 2011-09-09 14:31:35
Pittston Armory submerged #luzflood http://t.co/YMCZZe8 2011-09-09 14:16:58

Senators Casey, Toomey visit flood zone in West Pittston, where mayor says river levels were higher than in 1972 Agnes flood. #luzflood 2011-09-09 14:15:06

Pump lines running on Wyoming Ave in Exeter; private planes parked around Wyoming Monument (why?); moderate traffic on Route 11 #luzflood 2011-09-09 13:43:28

View from Cross Valley: muddy river swollen well into tree line. In Forty Fort, police tape not stopping the curious from climbing levee. 2011-09-09 13:41:22

@cvmikesisak here, about to start tour of flood ravaged areas with local leaders including Sens Toomey and Casey. Stay tuned for updates. 2011-09-09 13:25:41

WB spox Drew McLaughlin says Market Street Bridge is city's "primary area of concern" at this point. #luzflood 2011-09-09 13:12:45

@mhryvnak should be working now. If not will attempt to embed on site, relink shortly. 2011-09-09 12:20:31

LackCo commish Corey O'Brien leading LackCo road crew working to redirect gushing water at Market Street Bridge. #luzflood 2011-09-09 12:15:20

RIVER STREET near Market Street Bridge right now. #luzflood http://t.co/v3J0qzN 2011-09-09 11:51:09

Flood walls gushing at Market Street Bridge, River Street in Wilkes Barre flooded. #luzflood http://t.co/J7KLf6o 2011-09-09 11:44:40

Streets of Wilkes-Barre desolate this AM. National Guard has parts of Main Street blocked; ABC's Sam Champion wading on River St. #luzflood 2011-09-09 11:38:35

Flooding on River Street in Wilkes-Barre from continued leaking at Market Street bridge flood gates. #luzflood 2011-09-09 11:32:37

URBAN napping in his car, which is packed with belongings, outside EMA building. #luzflood 2011-09-09 11:14:17

FLOOD: Sens Casey, Toomey expected to visit Luzerne County command center around 9 a.m. #luzflood 2011-09-09 11:04:59

Latest story: FORECASTERS CONFIDENT IN RIVER CREST DESPITE GAUGE MALFUNCTION http://t.co/OyjE1ae and now time for a quick break. #luzflood 2011-09-09 11:04:23

NATIONAL WEATHER SERVICE: The river has crested. The river will continue to slowly fall to below flood stage by Sunday evening. #luzflood 2011-09-09 08:37:45

NOT SO FAST MY FRIENDS: River gauge used to determine levels, projections is broken. #luzflood 2011-09-09 08:29:41

AP's Mike Rubinkam on phone right now with National Weather Service trying to clarify river level readings. #luzflood 2011-09-09 07:57:12

River crested @ 38.8 feet, 2 feet below projected level. REMEMBER: Evacuation still in effect due to high waters. Data: http://t.co/dOlEzn1 2011-09-09 07:52:16

EVACUATION STILL IN EFFECT. High waters still behind levee. **Wait** for OK before returning. 2011-09-09 07:38:59

BREAKING: Susquehanna River has crested at 38.8 feet, now falling. http://t.co/n8czLZQ 2011-09-09 07:36:33

WE'VE CRESTED! The highest river level was 38.83 feet. Evacuation still in effect. Don't return because of high water behind levee.#LuzFlood 2011-09-09 07:36:30

On one of the desks at the Emergency Management Agency command center... #luzflood http://t.co/1F7q2Wj 2011-09-09 07:24:47

PENNDOT ON PIERCE ST. BRIDGE: ...we won't be able to tell until daylight and even then, until the water recedes. #luzflood 2011-09-09 06:53:35

PENNDOT ON PIERCE ST. BRIDGE: We've gotten reports from the public of damage, but it doesn't appear to be extensive or severe... 2011-09-09 06:52:10

FLOOD WATCH: OBAMA DECLARES FEDERAL EMERGENCY AS SUSQUEHANNA RIVER APPROACHES RECORD CREST http://t.co/1mbc94w 2011-09-09 06:45:30

EMA expecting an update from national weather service at 3 a.m. #luzflood 2011-09-09 06:43:33

PENNDOT: I-80 E/W, is NOW OPEN in both Luzerne/Columbia Counties. We have no report of I-80 being closed at any other location in Pa. 2011-09-09 06:36:44

PPL: Power restored to much of Wilkes-Barre, now just 10 customers out there. Countywide: 1,933 remaining outages. #luzflood 2011-09-09 06:34:21

OFFICIAL: 6-inch gap discovered in decking of Pierce St. Bridge, structure could be closed indefinitely pending PennDOT inspection/repairs. 2011-09-09 06:32:34

FLOOD UPDATE: Luzerne County Courthouse to remain closed Friday. 2011-09-09 06:31:47

FLOOD WATCH: 'STRESS' ON LEVEE SYSTEM AS RIVER NEARS HISTORIC CREST #luzflood http://t.co/Xg0hWKE 2011-09-09 05:21:56

FLOOD: EVACUATION order is in effect indefinitely. No work tomorrow in downtown WB, affected communities. #luzflood 2011-09-09 03:55:26

FORTY FORT UPDATE: EMA director: levee is "under control." Eight truckloads of rock being dumped on levee to fortify protection. #luzflood 2011-09-09 03:51:16

Tomorrow's edition of The Citizens' Voice is being distributed free of charge at evacuation centers as man? (cont) http://t.co/LR1Hnj6 2011-09-09 03:19:04

WILKES-BARRE CITY officials strongly deny PPL tweet saying "City EMA believes Susquehanna has crested." #luzflood 2011-09-09 03:13:33

COUNTY COMMISSIONER URBAN says reports that Susquehanna has crested are premature. #luzflood 2011-09-09 03:09:17

@cvbobkal reports: They're movin us an extra block away from Market St Bridge . #luzflood 2011-09-09 02:49:34

WAIT A MINUTE: County still holding to 2 a.m. crest, National Weather Service and county have conflicting measurements. #luzflood 2011-09-09 02:46:46

CORRECTION: National Weather Service says crest now projected at 40.8 feet at 8 a.m. River will reach 40 feet at 2 a.m. #luzflood 2011-09-09 02:40:29

FLOOD ALERT: Current river level 37.02 feet, according to county officials. EMA director says fluctuations are normal, don't be fooled. 2011-09-09 02:38:49

FLOOD ALERT: Latest projections show Susquehanna River cresting at 40.8 feet at 7 a.m. EDT. #luzflood 2011-09-09 02:34:32

Heavy smell of gasoline along river. WNEP's Sarah Buynovsky reports state police fire marshal on duty for potential incidents. #luzflood 2011-09-09 02:28:26

@cvbobkal reports: PPL shut off power to 12k ppl in WB. Mayor Leighton says extra police, Natl. Guard patrolling darkened streets. #luzflood 2011-09-09 02:26:26

@alwayscole What time was that photo taken? 2011-09-09 02:19:04

@randy0223 Yes 2011-09-09 02:05:12

Police on loudspeakers canvassing Luzerne Borough telling residents to evacuate. Gas turned off in Luzerne #luzflood 2011-09-09 01:51:32

URBAN: Despite readings that river level stabilized for time being, residents should still STAY AWAY. Crest still set for 40.8ft #luzflood 2011-09-09 01:43:39

URBAN: Army Corps dumping gravel, rock to fortify earthen levee saturated by rising river in Forty Fort. #luzflood 2011-09-09 01:42:46

RT @andrewmseaman: There is a water rescue underway to get UGI staff from a plant in Hunlock Creek in Rt. 11 #NEPAflood 2011-09-09 01:29:47

RT @PPLElectric: We're ready to reconnect affected customers in flooded areas. When waters recede, we'll be there. Please stay safe and ... 2011-09-09 01:29:17

RT @CVPatSweet: I just finished my first *live* tv shot for WVIA, updating viewers on flooding in Luzerne County. #LuzFlood 2011-09-09 01:28:45

RT @CVAndrewStaub: @CVPatSweet, who has really driven much of the @CitizensVoice flood coverage goes live on WVIA. #luzflood http://t.co ... 2011-09-09 01:04:21

CV reporter Patrick Sweet is live right now on WVIA talking about flooding throughout Wyoming Valley #luzflood 2011-09-09 01:01:17

RT @cvgameface: Scranton at Pittston Area moved to 7 Saturday 2011-09-09 00:56:26

FLOOD: Woman at LCCC evacuation center reported possibly going into labor. #luzflood 2011-09-09 00:41:03

RT @JimCantore: Full scale effort to strengthen leaky flood gates at Market Street bridge http://t.co/TXehb4S 2011-09-09 00:25:20

Commissioner Urban on Market Street Bridge leaking water: "There's no damage to the wall. It's just gaskets." Bringing in pumps and sandbags 2011-09-08 23:22:33

EMA Deputy says Market Street gates on WB side are "getting much worse." There is water pouring from them. #LuzFlood 2011-09-08 23:14:42

RT @jimcantore: Water pouring from the Market street flood gates in Wikes-Barre http://t.co/eMz00YS 2011-09-08 23:06:19

CV reporters will be interviewed tonight on WVIA at 7 and 9 about the flooding throughout our area. #LuzFlood 2011-09-08 23:00:11

Rumors that levees along Lackawanna River in Duryea have failed = FALSE. **Don't propagate rumors.** #LuzFlood 2011-09-08 22:28:20

Barletta vows to push for federal disaster declaration for flooded areas #LuzFlood http://ow.ly/6ploV 2011-09-08 22:16:20

They are working on getting generators at the prison in case they lose power there. - Petrilla #LuzFlood 2011-09-08 22:12:42

Hanover Township is without power everywhere. Traffic lights are out. STOP at all lights as if they are stop signs. #LuzFlood 2011-09-08 22:10:31

Luzerne County Detective Chaz Balogh after returning from patrolling for stragglers: "I can't believe people are that stupid." #luzflood 2011-09-08 22:06:16

ALERT: Curfews also up in West Pittston (8 p.m.) 2011-09-08 21:36:05

ALERT: Mandatory curfew at 9 P.M. in Edwardsville. #luzflood 2011-09-08 21:35:39

FLOOD: CV's Jim Reeser says power outages now in Hanover. #luzflood 2011-09-08 21:34:15

@PPLElectric already shut down power in some areas of West Pittston. Wilkes-Barre will be primary area of further shut downs. #LuzFlood 2011-09-08 21:12:25

"We aren't dismissing any reports." Petrilla said. "... We don't see any need for alarm." #LuzFlood 2011-09-08 21:08:55

Army Corps of Engineers checking on leaks in gates of Market Street Bridge. They are sandbagging there. - Petrilla #LuzFlood 2011-09-08 21:08:21

Commissioner Petrilla about to go live on WBRE with update on possible breach in gates on Kingston side of Market Street Bridge. #LuzFlood 2011-09-08 21:05:33

FLOOD: WB city attorney Bill Vinsko on live with @JimCantore on Weather Channel. #luzflood 2011-09-08 21:03:29

@PPLElectric says 15,000 customers will lose power in Wyoming Valley. Primarily in Wilkes-Barre. Times unknown. Working w/ EMA #LuzFlood 2011-09-08 21:02:21

BROZENA: Flood protection agency sending Army Corps of Engineers personnel out to assess situation. #luzflood 2011-09-08 21:00:22

BROZENA: Rising river puts gates under pressure causing water to shoot through seals. Water will collect on street, go into storm drains. 2011-09-08 20:59:41

ALERT: Leak in flood gate on Kingston side of Market Street bridge not unexpected, flood protection chief Jim Brozena says... 2011-09-08 20:58:26

EMA DIR: Red Cross setting up temp hospital at Lake-Lehman HS; fears traffic on two main E/W roads would delay treatment at reg hospitals. 2011-09-08 20:03:31

View from East Poplar Street in West Nanticoke. Water is up to 7 and 8 feet in spots. #LuzFlood (Via Skrapits) http://t.co/kZoyF1V 2011-09-08 19:53:56

Route 11 and Allen Street in West Nanticoke is underwater. #LuzFlood (Via Elizabeth Skrapits) http://t.co/lx2cLsG 2011-09-08 19:51:56

Nescopeck Fire Station and St. Pauls Chuch in Mountain Top now opened as evacuation shelters. #LuzFlood 2011-09-08 19:37:09

ALERT: Pierce Street Bridge closed due to rising water levels. #luzflood 2011-09-08 19:37:06

"It looks like a positive step in the right direction." - Steve Bekanich, EMA #LuzFlood 2011-09-08 19:33:36

"At least the river is no longer going up for right now." - Steve Bekanich, EMA #LuzFlood 2011-09-08 19:33:05

Exact prediction is the Susquehanna will reach 40.8 feet in Wilkes-Barre. #LuzFlood 2011-09-08 19:32:04

RT @PPLElectric: Report outages & any storm-related emergencies ie:downed power lines immediately so we can deploy our crews safely and ... 2011-09-08 19:30:24

River now expected to crest closer to 2 a.m. at nearly 41 feet. #LuzFlood 2011-09-08 19:30:02

Operating Red Cross shelters can accommodate nearly 5,000 people. Some are beginning to fill, though. GAR is at capacity. #LuzFlood 2011-09-08 19:26:19

RT @cvandrewstaub: The city is particularly worried about Solomon and Mill Creek as flood pumps shut down and the creek slows. #luzflood 2011-09-08 19:22:25

FLOOD ALERT: New projected crest 40.8 feet. Currently at 37.3. #luzflood 2011-09-08 19:18:15

@BlueLine6 You can blame @CVPatSweet for that. 2011-09-08 19:16:30

Rep. Marino left Washington, D.C., earlier today because of flooding in district. He is en route to the Union County EMA. #luzflood 2011-09-08 19:16:18

CORRECTION: Petrilla says Pittston Area Red Cross Shelter is closed again. They're having wicked staffing issues. #LuzFlood 2011-09-08 19:13:58

@PPLElectric says it will update us in about an hour of when power is going out in Wilkes-Barre and who it will affect. #luzflood 2011-09-08 19:07:57

PETRILLA: Group of 28 county jail inmates still filling sandbags at Valley Crest nursing home staging area. #luzflood 2011-09-08 19:07:11

Pittston Area Red Cross shelter now open. Closed earlier due to no staffing. #luzflood 2011-09-08 19:05:43

PETRILLA: People evacuated from areas not affected by flooding might be able to return home tomorrow depending on conditions. #luzflood 2011-09-08 19:05:32

RT @cvtombrolley: GAR High School is at capacity. South Wilkes-Barre residents are asked to go to Solomon Plains. 2011-09-08 19:05:25

NEW SHELTERS OPEN: Hanover High School, Northwest High School, Pittston Area High School reopened after some manning issues. #luzflood 2011-09-08 19:04:31

PETRILLA: County engineers with sheriff's department escorts are inspecting levee to ensure integrity. #luzflood 2011-09-08 19:03:33

FLOOD: Customers who haven't been evacuated from WB but do lose power should consider going to shelters, city officials say. 2011-09-08 19:02:05

FLOOD ALERT: PPL cutting electricity to parts of Wilkes-Barre. Focus is on flood zone, but other customers could be affected. #luzflood 2011-09-08 19:01:02

Kingston issues 8 p.m. curfew tonight due to risk of flooding, except for emergency personnel. Pedestrian & vehicle traffic banned #luzflood 2011-09-08 18:58:53

RT @WBRETV: PPL has notified the City of Wilkes-Barre that they will remove meters to individual residential homes in Goose... http://t. ... 2011-09-08 18:52:40

RT @cvandrewstaub: PPL will begin shutting off power to areas in the flood zone of Wilkes-Barre starting at 4 p.m., city says. #luzflood 2011-09-08 18:47:08

EMA: Residents heading to Back Mountain for shelter should go to Lake-Lehman High School first. It has the most cots & supplies. #luzflood 2011-09-08 18:38:10

FLOOD: An electric substation and low lying parts of Hollenback cemetery are submerged. Major flooding in north WB. #luzflood 2011-09-08 18:32:25

Governor's residence being evacuated in Harrisburg http://ow.ly/6p88G 2011-09-08 18:29:36

Luzerne County road closings (updated as of 1:30 p.m.) http://ow.ly/6p6Ps 2011-09-08 18:10:55

FLOOD: WB mayor Tom Leighton on CNN right now. #luzflood http://t.co/dvhPA8t 2011-09-08 18:09:06

"...and doing our best to communicate the updated information." #luzflood 2011-09-08 18:06:35

Penn State AD: "We will not be postponing the game. Our emergency management staff are tracking the flooding challenges..." #luzflood 2011-09-08 18:06:10

Penn State AD says school has no plans to cancel Saturday's game despite potentially devestating floods in much of the state. #luzflood 2011-09-08 18:05:07

POLICE RADIO: Minor breach in flood gates at Market Street Bridge in Wilkes-Barre. City officials en route. #luzflood 2011-09-08 17:51:32

URBAN: Rumors of levee breaks are NOT TRUE. #luzflood 2011-09-08 17:50:52

URBAN: volunteer work at Kirby Park is complete; county vans being used to move senior citizens; nat guard setting up staging area at arena. 2011-09-08 17:49:35

@tehchomp no credible info on that 2011-09-08 17:43:58

@sluz5511 evacuees must be out of flood area by 4 pm, will last until Sunday or later depending on river levels. 2011-09-08 17:43:22

RT @daleculp: As far as I can tell, there is nothing happening at Kirby Park. Ran into another group of volunteers who said they're done. 2011-09-08 17:40:24

Senior citizens clearing out of Washington Square apartments in Wilkes-Barre. Across way, international students packing up apts #luzflood 2011-09-08 17:39:42

Elizabeth Skrapits on the scene in Plymouth Township where Route 11 is completely covered in water by 1 p.m. #luzflood http://t.co/xyEnNah 2011-09-08 17:25:14

RT @kacphl: @CitizensVoice FYI The existing hurricane crisis map already has data for red cross shelters, weather, etc. http://t.co/QKtll5b 2011-09-08 17:16:40

COMMISSIONER URBAN tells residents to stay off the roads unless absolutely necessary. Don't gawk, tie up traffic. #luzflood 2011-09-08 17:04:35

FLOOD ALERT: to all who asked, yes: volunteers still needed for sandbagging in Kirby Park, at Valley Crest and near train bridge in SWB 2011-09-08 17:03:27

@kacphl it's an image file from an old flood protection slide show presentation. If EMA releases something, will forward. Email? 2011-09-08 16:57:07

RT @ummm_stacy: Wyoming ave at one point at a standstill! Everyone trying to get to the cross valley. #luzflood http://t.co/xGFDSsN 2011-09-08 16:56:40

RT @Obfusticate: FYI, the Wilkes Barre, PA Federal Building and US Courthouse closed at noon and will not reopen until Monday, 9/12. 2011-09-08 16:55:02

@cvbobkal sends this image of river flooding in Wilkes-Barre. #luzflood http://t.co/hGUrHEK 2011-09-08 16:44:28

@kacphl Luzerne County EMA. If you get a map up, let us know. Will probably look to link/embed. 2011-09-08 16:44:26

FLOOD WATCH: Several Blackhawk helicopters in area aiding in evacuation. #luzflood 2011-09-08 16:32:08

@mhryvnak county officials said otherwise. Checking. 2011-09-08 16:30:21

Flooding along river near Pittston #luzflood http://t.co/KgC8FBA 2011-09-08 16:29:28

Heavy flooding on River Road in Pittston area http://t.co/g4IvaIx 2011-09-08 16:11:22

RT @ummm_stacy: CrossValley's Crazy! Please be careful. Drive safe. It's the only emergency route so keep an eye/ear open for rescue... 2011-09-08 15:36:57

Projected crest still at 40.7. Weather service said WB area "Gives them some concern." #luzflood 2011-09-08 15:30:11

How big is this? The French Associated Press called to interview EMA director. #luzflood 2011-09-08 15:26:47

@mhryvnak We're pa's best community newspaper for a reason. :-) 2011-09-08 15:23:18

Interstate 80 westbound closing at noon at 81 interchange. #luzflood 2011-09-08 15:22:09

TRAFFIC ALERT: Interstate 80 westbound closed at Interstate 81 starting at noon. #luzflood 2011-09-08 15:22:08

Stream runoff will mostly affect lower end of river in Luzerne County below Levee system. #luzflood 2011-09-08 15:16:31

FLOOD ALERT: National Weather Service projects Susquehanna River crest at 40.7 feet. Runoff could add a foot or two to levels. #luzflood 2011-09-08 15:15:23

RT @mspocono: The following outlets will be closed until further notice: Pearl, Timbers Buffet, Breakers, Starting Gate, & Winner's Circle 2011-09-08 15:11:47

@mhryvnak EMA director: Evacuees should use the Cross Valley Expressway, South Cross Valley Expressway & other elevated main thoroughfares 2011-09-08 15:10:09

Rate of rise in binghampton slowing, but still rising. #luzflood 2011-09-08 15:08:38

Conference call in minute at EMA with weather service for update. #luzflood 2011-09-08 15:04:35

@mhryvnak not closing 2011-09-08 15:04:29

River levels at EMA. 2011-09-08 14:54:04

Cross Valley congested but WILL remain open. #luzflood 2011-09-08 14:52:09

@mhryvnak Cross valley to remain open still, according to EMA. 2011-09-08 14:50:36

RT @cvpatsweet: ATTN ABLE-BODIED PERSONS: Volunteers needed to sandbag @ Kirby Park, Valley Crest & W-B side of Market Street Bridge. 2011-09-08 14:42:32

Call Wyoming Valley Red Cross at 899-5421 to volunteer at shelters. They need a lot of bodies. #LuzFlood 2011-09-08 14:39:25

@DonShappelle Woman at Offset Paperback said employees were coming in. Not sure if necessarily required. #LuzFlood 2011-09-08 14:35:35

RT @DonShappelle: @CitizensVoice any truth to the rumor that, despite the #LuzFlood, Offset Paperback is REQUIRING that its employees co ... 2011-09-08 14:33:55

Tweet photos of flooding/damage to @CitizensVoice or email them to citydesk@citizensvoice.com. #LuzFlood 2011-09-08 14:28:38

RT @mhryvnak: Be extremely careful when heading to Lake Lehman....take 309 to 415 to 118. Do not attempt to come down Hillside Rd as it ... 2011-09-08 14:27:49

RT @andrewmseaman: The shelter in Pittston is full. #NEPAflood. 2011-09-08 14:25:03

ATTN ABLE-BODIED PERSONS: Volunteers needed to make sandbags @ at Kirby Park , Valley Crest in Plains and WB side of Market Street Bridge. 2011-09-08 14:23:48

Cross Valley & South Cross Valley will remain open and are considered major evacuation routes. #LuzFlood 2011-09-08 14:19:50

Commissioner Urban: "We want to protect lives. That's why we want people to leave." #LuzFlood 2011-09-08 14:18:45

Red Cross Wyoming Valley asking for 100 additional volunteers. Call 823-7161 if you can help. #LuzFlood 2011-09-08 14:17:31

ALERT: Pittston Area High School shelter is full. #luzflood 2011-09-08 13:52:08

Officials confident in levee system. Commissioner Urban says levee built higher than level people led to believe it is at. #luzflood 2011-09-08 13:51:21

COUNTY: Volunteers needed at Kirby Park, WB side of Market Street Bridge, old Valley Crest nursing home for sandbagging. #luzflood 2011-09-08 13:47:25

COMMISSIONER URBAN: "We want people to heed our order and leave. It's significant. We want them to leave." #luzflood 2011-09-08 13:46:28

#luzflood EMA director: anyone who ignores evacuation warning is taking their Iives into their own hands. 2011-09-08 13:45:03

#luzflood evacuees advised to avoid flooded roads, use Cross Valley, South Cross Valley to evacuate. 2011-09-08 13:41:43

#luzflood shelters at: LCCC, State St Elem, Pittston Area HS, Wyoming Area HS, Lake Lehman HS, Dallas MS, Misericordia, GAR, Solomon/Plains 2011-09-08 13:40:51

@mushroomjones Luzerne County road closings (updated as of 9 a.m.) http://ow.ly/6oKuM 2011-09-08 13:39:17

EMA: bring non-perishable foods to shelters, ID so you can be allowed in flooded areas once flood over. Also, pets are welcome at shelters. 2011-09-08 13:39:17

Luzerne County road closings (updated as of 9 a.m.) http://ow.ly/6oKp5 2011-09-08 13:38:34

Evacuees should bring water, medicine, clothes, bedding (air mattresses, sleeping bags, pillows) to shelters. #luzflood 2011-09-08 13:38:27

EMA director Steve Bekanich: "this is a very dangerous, rapidly evolving situation." equal to or worse than Agnes flood event. #luzflood 2011-09-08 13:36:50

Commissioner Urban on live TV asking all in flood zone to evacuate by 4 pm. Twinge of nervousness in his voice. #luzflood 2011-09-08 13:35:18

LUZERNE COUNTY asking for 300 National Guard troops to help with evacuation. #luzflood 2011-09-08 13:34:08

RT @cvmikesisak: County officials: River projected to crest at 41 feet between 8 pm and midnight. #luzflood 2011-09-08 13:33:10

40.7 feet is new projection. RT @randy0223: Mary Ann Petrilla just stated on river level projection increase to 41ft on WNEP. Confirmation? 2011-09-08 13:32:40

BREAKING: Susquehanna River expected to crest at 40.7 feet. Levee system protects to 41 feet. 2011-09-08 13:31:43

View of the rising Susquehanna River this morning from downtown Wilkes-Barre. #luzflood http://t.co/GNj9km9 2011-09-08 13:16:18

WB EVACUATION ALERT: Residents near Solomon Creek, other flood prone areas asked to leave by 2 P.M. TODAY. 2011-09-08 13:12:53

WB EVACUATION: Wilkes University and King's College students being asked to leave as part of evacuation. 2011-09-08 13:12:22

RT @cvmikesisak: FLOOD ALERT: Wilkes-Barre ordering a massive mandatory evacuation through duration of flood event. About 20,000 people ... 2011-09-08 13:10:55

WB EVACUATION: GAR High School in Heights section and Solomon/Plains Elementary School in Plains set up as emergency shelters. 2011-09-08 13:10:24

RT @robstitzer: Posten Taxi just announced they will offer FREE rides to all Wyoming Valley shelters. Call for a FREE ride 570-823-2111 2011-09-08 12:33:00

Luzerne County Courthouse is closed. RT @djhak: @CitizensVoice any word on the courthouse? Is it open? 2011-09-08 12:28:34

RT @cvandrewstaub: City of Wilkes-Barre to hold 9 a.m. press conference to detail evacuation areas. We will keep you posted. #luzflood 2011-09-08 12:19:57

RT @cvmikesisak: FLOOD ALERT: Here's a look at the areas affected by 1972 Agnes flooding & current evacuation order http://t.co/NbLCM7g 2011-09-08 12:02:44

Mandatory evacuation for all areas affected by Agnes flood http://ow.ly/6oBWW 2011-09-08 11:02:32

BREAKING: Mandatory evacuation by 8 p.m. tonight for all areas affected by Agnes Flood. Crest expected of 39.6 feet by 5 a.m. Friday. 2011-09-08 10:35:02

RT @cvgameface As of 8:23 pm Wed no games have been rescheduled. We'll monitor it closely & report changes here, Facebook &citizensvoice.com 2011-09-08 00:30:46

RT @cvmikesisak: Leighton says evacuation of flood prone areas tomorrow is likely, encourages residents, businesses to monitor river levels. 2011-09-08 00:20:32

Wilkes-Barre Mayor Tom Leighton will announce city storm response at 8 p.m. after more briefings. 2011-09-07 22:57:34

RT @cvpatsweet: Will determine tomorrow morning if protected areas should be evacuated. 2011-09-07 21:48:18

RT @cvpatsweet: Recommending schools close tomorrow, friday. 2011-09-07 21:41:25

RT @cvpatsweet: Market street bridge will close tomorrow. Closure structures going in. 2011-09-07 21:41:19

RT @cvpatsweet: Recommending evacuations in areas unprotected by levee system. #luzflood 2011-09-07 21:36:55

RT @cvpatsweet: Susquehanna to hit 30 feet at daybreak tomorrow. #luzflood 2011-09-07 21:34:43

RT @cvandrewstaub: Just for historical purposes, there have been 2 mass evacuations in LuzCo since 1996. Last was 2006. 2011-09-07 21:25:05

RT @cvandrewstaub: If necessary an evacuation would affect only low-laying areas of city. Heights, Rolling Mill Hill, etc safe.. 2011-09-07 21:24:58

RT @cvandrewstaub: Leighton said "we're really relying on this press conference" to figure out about response to rain. 2011-09-07 21:24:29

RT @cvpatsweet: People streaming into EMA for flood preparations. #luzflood 2011-09-07 21:14:04

RT @cvmikesisak: Some flooding along River Street in Wilkes-Barre, drivers slowly making it through deep puddles. On river, flood gates... 2011-09-07 20:42:55

Susquehanna River to reach 38 feet on Friday http://ow.ly/6o9eD 2011-09-07 20:42:13

Readers react:

Many of the newspaper's followers asked questions, and reporters put in a lot of time getting them answers. Here are two of the many who thanked us for the effort:

Stacy

@ummm_Stacy

Can't get tv to work right. Thank goodness for twitter and @CitizensVoice for updates!

Randy Keiser

@Randy0223

@CitizensVoice I have to thank you for the work you and your reporters have done. Giving first reports on the historic crest and aiding ppl!

Posts from facebook.com/CitizensVoice

The Citizens' Voice Facebook wall became a community resource. Many people posted questions and relied on the paper for answers and updates.

Scroll through screen captures of the newspaper's Facebook wall to see how reporters and editors embraced the medium and worked to provide readers information.